FAQ

For quick fixes, browse our collection of common user issues and questions.

What is Q8 Games?

Q8 Games delivers the world’s top games straight to your mobile device. Enjoy the best of arcade, sports and mind-boggling puzzle games for hours on end.


What can I do with Q8 Games?

Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours.


Am I eligible to use Q8 Games?

As a subscriber, you must be 18+ or have received permission from a parent or a legal guardian or anyone authorized to pay your mobile phone bill.


Is Q8 Games compatible with my device?

The service is compatible with smartphones and requires a basic 3G internet connection.


How many games can I play?

Q8 Games currently offers 50 exciting games.


How was I subscribed to Q8 Games?

You visited one of our promotional pages and clicked on the subscription button.


How much does the service cost?

The service costs 0.1 KD/day. This rate is mentioned on the promotional page that you visited before you subscribed to the service.


How do I manage my subscription?

Contact our Customer Care Team! We’ll be happy to help you.


How do I get in touch with Customer Care?

• Use the Contact Us form
• Send an email to support@q8games.me

Why does your service show up with a different name on my mobile phone bill?

This is mainly due to limitations on an operator’s billing and invoicing platform.


Who regulates your services?

There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to make sure everything is secure

How do I subscribe to Q8 Games?

Visit one of our promotional pages.


How am I charged for the service?

The service fee is deducted from your prepaid mobile balance or will reflect in your post-paid bills.


How do I get in touch with Customer Care?

• Use the Contact Us form
• Send an email to support@q8games.me


Can I change the mobile number in my account?

At the moment, this is not possible.


Why did my high score submission fail?

A drop in your internet connection is the most likely cause. Stay connected to the internet while playing for uninterrupted entertainment

How do I reach out to Customer Care?

Our dedicated Customer Care Team is always at your service.
• Use the Contact Us form
• Send an email to support@q8games.me